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Frequently Asked Questions Australian Ice Machines (AIMS)

What types of ice machines do you sell?

We specialise in cube commercial cube ice machines, our range of Australian made Iceboy cube ice machines can cover most applications. Whether you run a café, restaurant, bar, club, pub or nightclub, hotel or motel, hospital, gym or fish market, we can help you find the right machine.


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What do I need to know before buying an ice machine?
Nearly all Ice machine Model numbers and capacities are based on Maximum ice production, 15 Deg Air and 10 deg water. As these temps rise the production will go down significantly.


All ice machines in our Iceboy range are based on Minimum ice production, IE: Ice boy 100 will produce a minimum 100kg / 24hrs @ 40 deg air and 35 deg water. The unit will always produce a Minimum 100kg but with lower temps the output will be significantly more, up to double the rated capacity.


You should buy a machine with more capacity then you need. This has 3 benefits:

  1. the machine meets capacity and will turn off and so does not work 24hrs a day, extending its life span significantly.
  2. The unit will use less power as it will be off more often.
  3. You will always have enough ice for any situation.

 

For calculations: Ice weight per cubic meter
Cube = 480kg
Flake = 580


For calculations: Measure ice production
This is handy to use to work out if your machine is operating at its full potential or whether there may be a problem.


Find how long your ice machine takes per cycle, = from Ice drop to Ice drop, measure to weight of the ice drop. Divide 60 minutes by the Ice drop time, then times that number by the weight, then times by 24 ( hrs) = production weight kg in 24hrs


Example: 60 mins / 15 min (per ice drop) = 4.
4 X ice weight 4.7 = 18.8 kg
18.8 kg X 24hrs = 451.2 kg per 24hrs.


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Do I need a water filter?
Yes, it is recommended that a water filter be fitted to your ice machine, this reduces sediment and mineral build up in the unit.


If ice is being consumed, Ie: used in drinks, a water filter must be used as per Australian food authority guidelines.


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How often should I clean my ice bin?
You should be emptying and sanitizing the ice bin once a month to prevent slime and bacterial growth.


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Do you offer installation services?
Yes, we do. Our professional technicians can install your new ice machine to ensure it runs smoothly and efficiently from day one.


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What areas do you service?
We offer sales, servicing and repairs across Sydney and all surrounding areas. If you’re unsure whether we service your location, just give us a call.


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Can I get a quote before I decide?
Absolutely Yes. We’re happy to provide a free quote and help you compare models that best suit your needs.


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Do you offer regular servicing and maintenance?
Yes. We offer scheduled servicing to help keep your ice machine in top working order and avoid unexpected breakdowns.


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My ice machine has stopped working. Can you fix it?
Yes, we specialise in repairing all major brands of ice machines. Call our service supervisor directly to book urgent repairs. Service supervisor: 0421 435 575.


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How often should I service my ice machine?
We recommend servicing every 6 to 12 months, depending on usage and water quality. Regular servicing keeps your machine clean and efficient.


Contact us to set up a maintenance plan.
Do you stock replacement parts?
Yes. We keep a good range of universal replacement parts for most popular brands, so we can get your machine up and running quickly.


Call us for availability.
What brands do you work with?
We service and repair leading brands like Hoshizaki, Manitowoc, Scotsman, Brema and more.


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Do you offer emergency repair services?
Yes, we do. If your ice machine breaks down suddenly, we’ll do our best to respond quickly and get you back up and running.


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Can you help me choose the right size machine?
Yes of course. We are experts and we can help you. We’ll ask you a few simple questions about your business and usage to recommend the best size and model.


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How long will delivery take?
Delivery times vary depending on stock availability and your location, but we aim to get your machine to you as soon as possible.


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Do your ice machines come with a warranty?
Yes, all new machines come with a manufacturer’s warranty. We can explain what’s covered and for how long.


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What payment options do you accept?
We accept major credit cards, cash, EFT payments and bank transfers.


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How can I tell if my ice machine needs servicing?

If it’s making strange noises, producing less ice, or if the ice is cloudy or tastes odd, it’s time for a service.


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Do you clean ice machines?
Yes. We offer professional cleaning to remove scale and bacteria build-up, keeping your machine hygienic and efficient.


Contact us – Complete the online form or call us for a booking.
Can you help with water filters for ice machines?
Yes we definitely can. We can supply and install water filters to improve ice quality and protect your machine.


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What should I do if my machine is leaking water?
Switch it off, if safe to do so, and call us straight away. Leaks can cause damage if left unattended.


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Are your technicians qualified?
Yes, all our technicians are qualified and experienced in servicing commercial ice machines. We pride ourselves on friendly, professional service.


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Can you service machines bought elsewhere?
Absolutely. Even if you didn’t buy your machine from us, we’re happy to service and repair it.


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Do you provide support over the phone?

Yes. If you’re not sure what’s wrong with your machine, give us a call and we’ll try to troubleshoot with you.


Call our office on (02) 8970 4121 or tech support on 0421 435 575.


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